State Farm® Insurance Agent Terri Schaefer

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Donna Tastad

August 7, 2025

5 out of 5

"I was looking to lower my insurance premiums. I was also interested in supporting local businesses. Spring Voss at Terri Schaefer State Farm was more than helpful in achieving my goals of lowering my premium, covering and protecting my assets, and supporting local busines. I'm very happy with my decision to move from Auto Owners to State Farm Insurance."

We responded:

"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Spring does a great Job!"

Rebekah Fruin

March 5, 2025

5 out of 5

"I appreciate the help that Spring, Terri, and the others at State Farm, Rochelle, have been to me. Even though I needed to take care of getting car insurance for my upcoming trip to the US (while overseas), they were helpful, corresponded promptly, and made the whole thing much less of a hassle than I expected. Thank you for making our conversations pleasant and efficient. Recommend!"

We responded:

"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."

Tom Ross

October 15, 2024

5 out of 5

"Spring was a pleasure to deal with!!! She went above and beyond for getting a claim settled that was NOT delayed because of State Farm but rather the salvage yard they use for disposing of total loss vehicles. I couldn't be happier with the service she provided."

We responded:

"Thank you very much! Spring is a great problem solver! Thanks for your compliment to her. Terri Schaefer, Agent "

Kerri Villa-Nantz

October 4, 2024

5 out of 5

"Terri and her staff are always so helpful. Spring has been amazing with me. I seem to always have questions about my mom and my policies and she is quick to answer and problem solve. Thanks ladies!"

We responded:

"Kerri - Thank you and your family for having your insurance in our office. Spring is amazing and we are happy you appreciate her! Terri Schaefer, Agent "

Tony Brandt

July 5, 2024

5 out of 5

"Spring has been a pleasure to deal with!!! She goes above and beyond for me every time! I couldn't be happier with the service she provides."

We responded:

"Thank You Tony! Spring is a great representative in the office, and we are happy you appreciate her. "

Judy Wirth

May 19, 2023

5 out of 5

"Friendly, received information much needed. Office had a nice atmosphere."

We responded:

"Thank You for your kind words. We look forward to serving your insurance needs!"

David Orr

July 26, 2022

5 out of 5

"I dropped off my payment and was treated very well."

We responded:

"We are so glad you stopped in and hope to see you soon. Thank You for your business!"

Jim Myers

September 7, 2021

5 out of 5

"Personal service above and beyond what you typically get these days. WOULD RECOMMEND TO ANYONE. keep up the excellent customer service Terri."

We responded:

"Thank You Jim! You are a great customer too!"

Phil Hilliker

September 4, 2020

5 out of 5

"Excellent service. Nice people."

We responded:

"Thanks Phil! We like you too!"

Shirley Wagner

August 8, 2020

4 out of 5

"Was able to find out info"

We responded:

"Thanks Shirley! Reach out to us anytime we will always try to help you."

I hear the river calling

January 22, 2020

1 out of 5

"Maps wants to know how.my experience was??? Well currently they have billed.me for a car I havent owned for 5 months even though I've reminded them twice. Says itll take weeks for cooperate to returns call to THEM! If they cant even communicate to cooperate how are they functioning? Bad bad customer service because of this issue. I feel bad for the staff there. How frustrating to not be able to attention to your clients needs."

We responded:

"Please contact me directly and I'll work to resolve any issue quickly for you!"

Julie Tomblin

October 23, 2018

5 out of 5

"Great communication between them and their customers. I didnt realize that my payment was late and they called and told me right away. Very much appreciated!"

Doreen Burke

May 27, 2025

5 out of 5

"Thank you for all you help in getting us the coverage we needed. Your rates were great and you were very helpful in assisting us."

We responded:

"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"

Chris Bunger

May 13, 2025

5 out of 5

"Wonderful experience from start to finish. Spring was knowledgeable and helpful, she has a wonderful way of explaining things."

We responded:

"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"

Keith Witherspoon

December 17, 2024

5 out of 5

"We have had our business through Terry Schafer State Farm for every bit of twenty years now and have absolutely no problems. She has always worked hard to solve any issues we had and always listened. I would recommend her to anyone looking for any type of insurance. Great people!!!"

We responded:

"Keith, we’re honored by your positive feedback. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Keith, we’re honored by your positive feedback. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Keith, we’re honored by your positive feedback. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Keith, we are honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know. "

Granger Gridley

September 26, 2024

5 out of 5

"Couldn’t be happier with their service! Spring is so helpful and friendly!"

We responded:

"Thank you Granger. Spring is great! "

Linda Bullock

September 25, 2024

1 out of 5

"I was with them for over 25 years and recently fell on hard times and now back on my feet only to have them cancel my insurance with no notice don't waste your money here"

We responded:

"Linda, We will always do whatever we can to help resolve situations to the best of our ability. Please give me a call to review your situation. Terri Schaefer, Agent. "

Lauren Young

June 26, 2024

2 out of 5

"Our experience with Terri Schaefer's office and State Farm had been great for years. My husband has been a 12 year plus customer. Since the hail storm that came through Oregon, IL back in April 2023 to present they don't want to help their customers anymore, they want to pick and choose what gets replaced, have damage on all 4 sides of my home but they say no it's on the eastside; even though they have replaced things on all other side except the eastside. They won't send a (local) adjuster to settle the dispute on what's damaged, they want to use a third party adjuster!!! We have broken windows (Argon has leaked out and bleached siding) there's chunks taken out of the siding and they don't want to fix, just chemical wash it...Now here we are 1 year and almost 3 months later and they pass the buck to the next person, don't want to help, call and hang up on my husband. It's just sad that after being a customer for 12+ years that I might have to get my attorney involved now."

We responded:

"We understand you have concerns regarding your claim. We have alerted your dedicated claim representative about your complaint, and they will be reaching out to you shortly. They are highly knowledgeable in handling such matters and will work closely with you to address your concerns. Terri Schaefer, Agent "

Samuel Navejas

August 13, 2021

5 out of 5

"Friendly people always looking to help."

We responded:

"Thank You Sam! We are so grateful your our client."

Sean Garrison

August 20, 2020

1 out of 5

"Since switching from plano to this office ive had without any driving changes my rates increase more 5x what they were. Always something. Even to just pay at the office cash is a headache."

We responded: